PRINTER KING USA is an office technology solution provider.
We are partnered with some of the most well-known fortune 100 technology companies to service our clients. Our team understands that our success is completely reliant on our clients and customer satisfaction. Not all companies create a relationship the way we do, and it all starts with a smile and a handshake. Unique approach to our customers put us in the lead as an organization that is untouchable.

Our experienced team makes the selection process easy for you, and because we set the bar so high for ourselves, you’ll love doing business with us. When you buy or lease equipment from PRINTER KING USA, and cover it with a service and supply agreement - We have you covered 100%

PRINTER KING USA provides an entirely different and superb experience.

Guarantees:

• Lowest market price
• 30 Minute Telephone Response Time
• 7 Days a Week Machine Service & Repair
• Industry leading 6 Hour on-Site Response SLA
• 99% Uptime Guarantee
• All-Inclusive Monthly Service and Supply Contracts
• Product Performance Guarantee

30 Minute Telephone Response Time

PRINTER KING USA account manager or technician will call you within 30 minutes of placing your service call to confirm estimated time of arrival or to troubleshoot your problem.

7 Days a Week Machine Service & Repair

Most companies stop at 5 days a week. Not us! For those with demanding schedules and deadlines, we offer machine service & repair 7 days a week, 8 am - 8 pm

Industry leading 4/8 or 24 Hour on-Site Response SLA

We are taking so much pride in our service time that we will fix your problem within 6 hours from ticket creation. If PRINTER KING USA misses the maximum response time on a specific device during a calendar month and your machine is down, PRINTER KING USA will provide service and supplies for that device, free, for that month.

99% Uptime Guarantee 

PRINTER KING USA guarantees 99% equipment uptime. Specifically, if your machine is inoperable for more than 5% over the course of one year, we will credit you 2 months of free service and supplies for that device.

All-Inclusive Monthly Service and Supply Contracts

You have the option to cancel for any reason at any time with 30 days written the notice. No additional charges for accessories, drum or toner. All supplies (excluding paper & staples) and transparencies are included.

Product Performance Guarantee

PRINTER KING USA will repair or exchange your machine during its entire lifetime of active service (lease or purchase) with an identical or like model if the identical model is no longer available.

Values and Ethics

• We debunk the notion that long-term lease contracts are best for you. Our leases are flexible, transparent, and far more economical in the long run.
• We discard the notion that making a long-term service provider commitment is in your best interest. We believe in earning your business every day of every month.
• We provide performance guarantees with merit free service should we fail to meet our response commitment to you.
• We guarantee the best price for comparable equipment…
• We guarantee the performance of your equipment for the life of the system.